{"id":2074,"date":"2026-04-17T15:23:57","date_gmt":"2026-04-17T15:23:57","guid":{"rendered":"https:\/\/techsolutionprogram.com\/?page_id=2074"},"modified":"2026-07-04T00:34:29","modified_gmt":"2026-07-04T00:34:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/techsolutionprogram.com\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"faq-wrap\">\n  <div class=\"faq-hero\">\n    <span class=\"faq-eyebrow\">IT &#038; Security Experts<\/span>\n    <h1 class=\"faq-title\">Frequently Asked <span>Questions<\/span><\/h1>\n    <p class=\"faq-subtitle\">IT Support solutions in Orlando, Central Florida, and Global Remote Support.<\/p>\n  <\/div>\n\n  <div class=\"faq-categories\">\n    <button class=\"cat-btn active\" onclick=\"filterCat('all', this)\">All<\/button>\n    <button class=\"cat-btn\" onclick=\"filterCat('it', this)\">Soporte de TI<\/button>\n    <button class=\"cat-btn\" onclick=\"filterCat('security', this)\">Security<\/button>\n  <\/div>\n\n  <div class=\"faq-list\">\n    <div class=\"faq-item\" data-cat=\"it\">\n      <div class=\"faq-q\" onclick=\"toggleFaq(this.parentElement)\">\n        <h3 class=\"faq-q-text\">How much does IT support cost for small businesses in Apopka?<\/h3>\n        <div class=\"faq-icon\">+<\/div>\n      <\/div>\n      <div class=\"faq-a\"><p class=\"faq-a-inner\">All prices are based on the client&#8217;s needs, as we can charge either per project or per hour of service.<\/p><\/div>\n    <\/div>\n\n    <div class=\"faq-item\" data-cat=\"it\">\n      <div class=\"faq-q\" onclick=\"toggleFaq(this.parentElement)\">\n        <h3 class=\"faq-q-text\">Do you offer month-to-month contracts or require annual agreements?<\/h3>\n        <div class=\"faq-icon\">+<\/div>\n      <\/div>\n      <div class=\"faq-a\"><p class=\"faq-a-inner\">Month-to-month contracts are not offered unless the client requires it; in that case, a plan tailored to their needs is created.<\/p><\/div>\n    <\/div>\n\n    <div class=\"faq-item\" data-cat=\"it\">\n      <div class=\"faq-q\" onclick=\"toggleFaq(this.parentElement)\">\n        <h3 class=\"faq-q-text\">What&#8217;s included in your managed IT services?<\/h3>\n        <div class=\"faq-icon\">+<\/div>\n      <\/div>\n      <div class=\"faq-a\"><p class=\"faq-a-inner\">It includes all aspects of maintenance, review, checking, and security analysis of the company&#8217;s technology.<\/p><\/div>\n    <\/div>\n\n    <div class=\"faq-item\" data-cat=\"it\">\n      <div class=\"faq-q\" onclick=\"toggleFaq(this.parentElement)\">\n        <h3 class=\"faq-q-text\">Do you serve Apopka and Altamonte Springs?<\/h3>\n        <div class=\"faq-icon\">+<\/div>\n      <\/div>\n      <div class=\"faq-a\"><p class=\"faq-a-inner\">We primarily serve Altamonte Springs and Apopka because they are nearby, but also surrounding areas up to approximately a 30-mile radius. Additionally, we can remotely serve any client nationwide.<\/p><\/div>\n    <\/div>\n\n    <div class=\"faq-item\" data-cat=\"it\">\n      <div class=\"faq-q\" onclick=\"toggleFaq(this.parentElement)\">\n        <h3 class=\"faq-q-text\">How quickly can you respond to urgent IT issues?<\/h3>\n        <div class=\"faq-icon\">+<\/div>\n      <\/div>\n      <div class=\"faq-a\"><p class=\"faq-a-inner\">In urgent cases, we aim to respond within a maximum of 24 to 48 hours, depending on the complexity and the problem to be solved.<\/p><\/div>\n    <\/div>\n\n    <div class=\"faq-item\" data-cat=\"it\">\n      <div class=\"faq-q\" onclick=\"toggleFaq(this.parentElement)\">\n        <h3 class=\"faq-q-text\">Do you provide on-site support or only remote?<\/h3>\n        <div class=\"faq-icon\">+<\/div>\n      <\/div>\n      <div class=\"faq-a\"><p class=\"faq-a-inner\">We offer both services: both on-site and remote support.<\/p><\/div>\n    <\/div>\n\n    <div class=\"faq-item\" data-cat=\"security\">\n      <div class=\"faq-q\" onclick=\"toggleFaq(this.parentElement)\">\n        <h3 class=\"faq-q-text\">What should I do if my computer has a virus?<\/h3>\n        <div class=\"faq-icon\">+<\/div>\n      <\/div>\n      <div class=\"faq-a\"><p class=\"faq-a-inner\">The first thing to do is turn off the computer to prevent the virus from spreading or deleting files. Then, our technicians step in with a special system so that the virus causes no harm, allowing them to extract your information and reset the computer (this being just one of many possible solutions).<\/p><\/div>\n    <\/div>\n\n    <div class=\"faq-item\" data-cat=\"it\">\n      <div class=\"faq-q\" onclick=\"toggleFaq(this.parentElement)\">\n        <h3 class=\"faq-q-text\">How do I set up Microsoft 365 or Google Workspace?<\/h3>\n        <div class=\"faq-icon\">+<\/div>\n      <\/div>\n      <div class=\"faq-a\"><p class=\"faq-a-inner\">It is configured through a Microsoft administration specialist.<\/p><\/div>\n    <\/div>\n\n    <div class=\"faq-item\" data-cat=\"it\">\n      <div class=\"faq-q\" onclick=\"toggleFaq(this.parentElement)\">\n        <h3 class=\"faq-q-text\">Do you provide data backup and disaster recovery?<\/h3>\n        <div class=\"faq-icon\">+<\/div>\n      <\/div>\n      <div class=\"faq-a\"><p class=\"faq-a-inner\">Yes, we provide backup systems.<\/p><\/div>\n    <\/div>\n\n    <div class=\"faq-item\" data-cat=\"security\">\n      <div class=\"faq-q\" onclick=\"toggleFaq(this.parentElement)\">\n        <h3 class=\"faq-q-text\">What is a VPN and why do I need one?<\/h3>\n        <div class=\"faq-icon\">+<\/div>\n      <\/div>\n      <div class=\"faq-a\"><p class=\"faq-a-inner\">We install, enable, manage, and create new secure VPN networks.<\/p><\/div>\n    <\/div>\n\n    <div class=\"faq-item\" data-cat=\"security\">\n      <div class=\"faq-q\" onclick=\"toggleFaq(this.parentElement)\">\n        <h3 class=\"faq-q-text\">How do I know if my network is secure?<\/h3>\n        <div class=\"faq-icon\">+<\/div>\n      <\/div>\n      <div class=\"faq-a\"><p class=\"faq-a-inner\">We can perform a complete check of your networks to determine that.<\/p><\/div>\n    <\/div>\n\n    <div class=\"faq-item\" data-cat=\"it\">\n      <div class=\"faq-q\" onclick=\"toggleFaq(this.parentElement)\">\n        <h3 class=\"faq-q-text\">What&#8217;s the difference between managed IT and break-fix support?<\/h3>\n        <div class=\"faq-icon\">+<\/div>\n      <\/div>\n      <div class=\"faq-a\"><p class=\"faq-a-inner\">The main difference is that one is preventive (Managed IT) and the other is corrective (Break-fix).<\/p><\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-footer\">\n    <p>Didn&#8217;t find what you were looking for? 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Security Experts Frequently Asked Questions IT Support solutions in Orlando, Central Florida, and Global Remote Support. All IT [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-2074","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Frequently asked questions about IT support, network services, web design, and security cameras for Apopka &amp; 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