Frequently Asked Questions

All prices are based on the client's needs, as we can charge either per project or per hour of service.

Month-to-month contracts are not offered unless the client requires it; in that case, a plan tailored to their needs is created.

It includes all aspects of maintenance, review, checking, and security analysis of the company's technology.

We primarily serve Altamonte Springs and Apopka because they are nearby, but also surrounding areas up to approximately a 30-mile radius. Additionally, we can remotely serve any client nationwide.

In urgent cases, we aim to respond within a maximum of 24 to 48 hours, depending on the complexity and the problem to be solved.

We offer both services: both on-site and remote support.

The first thing to do is turn off the computer to prevent the virus from spreading or deleting files. Then, our technicians step in with a special system so that the virus causes no harm, allowing them to extract your information and reset the computer (this being just one of many possible solutions).

It is configured through a Microsoft administration specialist.

Yes, we provide backup systems.

We install, enable, manage, and create new secure VPN networks.

We can perform a complete check of your networks to determine that.

The main difference is that one is preventive (Managed IT) and the other is corrective (Break-fix).