FAQ

IT & Security Experts

Frequently Asked Questions

IT Support solutions in Orlando, Central Florida, and Global Remote Support.

How much does IT support cost for small businesses in Apopka?

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All prices are based on the client’s needs, as we can charge either per project or per hour of service.

Do you offer month-to-month contracts or require annual agreements?

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Month-to-month contracts are not offered unless the client requires it; in that case, a plan tailored to their needs is created.

What’s included in your managed IT services?

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It includes all aspects of maintenance, review, checking, and security analysis of the company’s technology.

Do you serve Apopka and Altamonte Springs?

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We primarily serve Altamonte Springs and Apopka because they are nearby, but also surrounding areas up to approximately a 30-mile radius. Additionally, we can remotely serve any client nationwide.

How quickly can you respond to urgent IT issues?

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In urgent cases, we aim to respond within a maximum of 24 to 48 hours, depending on the complexity and the problem to be solved.

Do you provide on-site support or only remote?

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We offer both services: both on-site and remote support.

What should I do if my computer has a virus?

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The first thing to do is turn off the computer to prevent the virus from spreading or deleting files. Then, our technicians step in with a special system so that the virus causes no harm, allowing them to extract your information and reset the computer (this being just one of many possible solutions).

How do I set up Microsoft 365 or Google Workspace?

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It is configured through a Microsoft administration specialist.

Do you provide data backup and disaster recovery?

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Yes, we provide backup systems.

What is a VPN and why do I need one?

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We install, enable, manage, and create new secure VPN networks.

How do I know if my network is secure?

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We can perform a complete check of your networks to determine that.

What’s the difference between managed IT and break-fix support?

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The main difference is that one is preventive (Managed IT) and the other is corrective (Break-fix).

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