Frequently Asked Questions
IT Support solutions in Orlando, Central Florida, and Global Remote Support.
How much does IT support cost for small businesses in Apopka?
All prices are based on the client’s needs, as we can charge either per project or per hour of service.
Do you offer month-to-month contracts or require annual agreements?
Month-to-month contracts are not offered unless the client requires it; in that case, a plan tailored to their needs is created.
What’s included in your managed IT services?
It includes all aspects of maintenance, review, checking, and security analysis of the company’s technology.
Do you serve Apopka and Altamonte Springs?
We primarily serve Altamonte Springs and Apopka because they are nearby, but also surrounding areas up to approximately a 30-mile radius. Additionally, we can remotely serve any client nationwide.
How quickly can you respond to urgent IT issues?
In urgent cases, we aim to respond within a maximum of 24 to 48 hours, depending on the complexity and the problem to be solved.
Do you provide on-site support or only remote?
We offer both services: both on-site and remote support.
What should I do if my computer has a virus?
The first thing to do is turn off the computer to prevent the virus from spreading or deleting files. Then, our technicians step in with a special system so that the virus causes no harm, allowing them to extract your information and reset the computer (this being just one of many possible solutions).
How do I set up Microsoft 365 or Google Workspace?
It is configured through a Microsoft administration specialist.
Do you provide data backup and disaster recovery?
Yes, we provide backup systems.
What is a VPN and why do I need one?
We install, enable, manage, and create new secure VPN networks.
How do I know if my network is secure?
We can perform a complete check of your networks to determine that.
What’s the difference between managed IT and break-fix support?
The main difference is that one is preventive (Managed IT) and the other is corrective (Break-fix).